Privacy Policy

🔐 Privacy Policy – Rawaa

At Rawaa, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when using our website or services.

1. Collection of Personal Information

We collect certain essential information when you:

  • Place an order;

  • Fill out a contact form;

  • Subscribe to our email newsletter.

This information may include:

  • First and last name;

  • Phone number;

  • Delivery address;

  • Email address;

  • Order details.

We use this information solely to process your requests and improve our services.

2. Use of Personal Information

We use the information collected to:

  • Process and track your orders;

  • Contact you regarding your order or provide customer support;

  • Improve the quality of our services and your user experience;

  • Send you updates or promotional offers if you have given your prior consent.

We do not sell your personal information to third parties. We also do not share your information with third parties unless necessary to process your order, particularly with delivery companies.

3. Protection of Personal Information

We are committed to implementing appropriate technical and organizational measures to protect your information against:

  • Unauthorized access;

  • Unauthorized modification or disclosure;

  • Loss or unlawful use.

Your information is stored securely and handled with strict confidentiality.

4. Cookies

Our website may use cookies to improve your browsing experience, particularly to:

  • Remember your preferences;

  • Analyze website performance;

  • Improve our content and promotional offers.

You can manage your cookie preferences directly through your browser settings.

5. Sharing Information with Third Parties

We may share only the necessary information with:

  • Delivery companies, to ensure the shipping and delivery of your orders;

  • Payment service providers, when applicable.

No personal information is shared for advertising purposes without the user's consent where such consent is required.

6. Your Rights

You have the following rights regarding your personal information:

  • Request access to your personal data;

  • Request correction or deletion of your information;

  • Withdraw your consent to the use of your information when processing is based on that consent.

You can exercise these rights by contacting us using the contact information provided below, subject to applicable legal requirements.

7. Changes to This Privacy Policy

Rawaa reserves the right to update or modify this Privacy Policy at any time.

Any changes will be published on this page. We encourage you to review this policy regularly to stay informed about any updates.

8. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us through the contact options available on our website.

Thank you for trusting Rawaa. Your trust and the protection of your personal information are important to us.